Charge Like You Matter

Why B2B Founders Must Stop Pricing for Approval And Start Pricing for Impact

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Latest News from the World of Business

  • (1) OpenAI to acquire AI-startup Neptune — boosting AI model-training infrastructure (Reuters)

    OpenAI said it has agreed to acquire Neptune, the startup that builds tools for tracking and managing AI model training. The acquisition — reportedly valued at less than US$400 million in stock — will strengthen OpenAI’s internal infrastructure for training large models. Neptune, spun off in 2018, already counts major clients like Samsung, HP and Roche.

  • (2) Flex raises US$60 million Series B to build AI-driven finance tools for mid-sized firms (Reuters)

    Flex, a fintech startup focused on providing a full-stack financial platform (credit, payments, payroll, banking) for mid-sized businesses, raised US$60 million in a Series B round — valuing it at roughly US$500 million. The funding will help Flex scale operations, expand its team (currently around 80 employees) and accelerate product development. Flex now aims to serve “jumbo shrimp” businesses (revenues between US$2 million–100 million) often underserved by traditional banks.

The Real Risk is Underpricing

Most B2B founders do not lose deals because they are too expensive; they quietly lose growth because they are too cheap. Underpricing erodes margin, slows hiring, and makes it harder to invest in product and customer success, which then hurts win rates even more.

In many B2B categories, buyers actually use price as a proxy for seriousness and quality, so being the bargain option can signal that the product will not move real business metrics.​

“Price is what you pay. Value is what you get.”

- Warren Buffett

A simple gut check: if a single new customer does not comfortably pay back your acquisition cost in less than 12–18 months at current prices, you are probably undercharging for the value you provide. And if your happiest customers tell you your product is “a no-brainer for the price,” that is usually code for “you left money on the table.”

Why charging more is actually customer-centric

In B2B, nobody is buying a feature list; they are buying outcomes such as more revenue, lower risk, or reclaimed time for expensive people. Value-based pricing forces you to quantify these outcomes in hard numbers, which pushes you to understand your customer deeply and design a product and onboarding that reliably delivers those results. When you charge more, you also earn the margin to provide better support, faster implementation, and more thoughtful success reviews—all of which make it easier for your customers to win inside their own companies.​​

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Here is a quick exercise: for your ideal customer, estimate the annual economic impact you create (revenue added, costs reduced, or hours saved multiplied by average hourly cost). If that number is $100,000 and you are charging $10,000, you are capturing only 10% of the value—leaving plenty of room to raise prices while still delivering excellent ROI.

The hidden downsides of being “the cheap option”

Cheap pricing attracts the wrong type of customer: those who are highly price-sensitive, demand heavy support, and resist change or expansion. These customers churn more, argue on renewals, and rarely become strong case studies, which means your team stays busy but the business does not compound. By contrast, segments that feel a painful, urgent problem are much more willing to pay a premium for a solution that clearly works, and they tend to expand over time.

Low prices also lock in bad anchors. Once customers are used to a low number, raising it later can trigger backlash and renegotiations that consume founder time and goodwill. It is often easier to start higher with a clear value story and occasionally use time-bound incentives than to start low “just to close deals” and fight your way back up.​

Three simple moves to charge more

Founders do not need a complex pricing model to start charging more; they need a clearer link between value, customer segment, and price. First, tighten your ICP: double down on the segment that sees the strongest ROI and use their numbers as the anchor for your pricing narrative. Second, create a “flagship” plan priced for the full value you deliver to that segment, and position lower tiers as constrained versions rather than your default.

Third, test a modest but meaningful increase (for example 15–25%) on new deals for one month and track your close rate. Many B2B startups discover that win rates barely move, but each deal becomes materially more profitable and strategic. That additional margin is what funds better product, better people, and ultimately the kind of company your best customers actually want to bet on.

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